Refund Policy

1. Introduction

This Refund Policy explains the terms under which The Online Music Academy provides refunds for subscription payments.

2. Subscription Refunds

We do not provide refunds for subscription payments once the subscription period has commenced. However:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing cycle
• No refunds are issued for partial months
• Your access continues until the end of the paid period

3. Technical Issues

If you experience technical issues that prevent you from accessing the platform:

• Contact our support team for assistance
• We will make reasonable efforts to resolve issues
• If we are unable to resolve the issue within a reasonable time, we may consider a refund
• Refunds are provided at our discretion

4. Fraudulent Charges

If you believe your account has been charged fraudulently:

• Contact us immediately at support@theonlinemusicacademy.com
• We will investigate and cooperate with your payment provider
• Refunds for fraudulent charges will be processed after investigation

5. How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and email address
• Transaction ID or payment reference
• Date of payment
• Reason for the refund request

6. Contact Us

For any refund-related questions, please contact us:

• Email: support@theonlinemusicacademy.com
• Phone: +237 677 927 714
• Address: LIMBE, Cameroon